Who can I speak to if I have an issue with my SASSA grant?

Encountering issues with your SASSA grant can be stressful. This article outlines the key support contacts that can assist with resolving grant queries, complaints or problems.

SASSA National Call Centre

The main contact point for all grant-related issues is the SASSA National Call Centre. This toll-free hotline offers assistance nationwide:

  • Number: 0800 60 10 11
  • Hours: Monday – Friday 7am to 4pm

When you call, confirm your 13-digit ID number to access your beneficiary details. You can then explain your issue or question to the agent. They can provide information or lodge complaints requiring further investigation.

If your query is complex, ask to speak to a supervisor for additional assistance. Make a note of the call reference number issued for any follow up.

Provincial SASSA Offices

For issues needing in-person support, you can visit your nearest provincial SASSA office. Offices are located in each region to provide localized assistance:

  • Eastern Cape Office – Zwelitsha, Bhisho
  • Free State Office – Bloemfontein, Botshabelo
  • Gauteng Office – Johannesburg, Pretoria
  • KwaZulu-Natal Office – Pietermaritzburg, Durban
  • Limpopo Office – Polokwane, Giyani
  • Mpumalanga Office – Nelspruit, Middelburg
  • Northern Cape Office – Kimberley, Upington
  • North West Office – Mafikeng, Klerksdorp
  • Western Cape Office – Cape Town, Oudtshoorn

Visit during office hours from 7am to 4pm, Monday to Friday. The offices can assist with grant applications, payments, cancellations and appeals.

SASSA Provincial Complaints Handling

Each provincial SASSA office also has a dedicated complaints department. These can investigate and resolve more complex or serious grant-related grievances.

To get the direct contact details for your provincial complaints office, call the SASSA national hotline. Explain your complaint and request to escalate it to the provincial team.

Alternatively, submit a detailed complaint via email or post to your closest regional SASSA office marked for the attention of the “Complaints Department”. Include all supporting documents and your contact information.

Ombudsman

If still unsatisfied after contacting provincial complaints, you can approach the Ombudsman as a last resort. The Ombudsman acts independently to mediate disputes with government bodies like SASSA.

To lodge a complaint, submit a detailed account of your grant issues and SASSA’s response thus far either online, by email, fax or post. You will be notified if the complaint merits further investigation and resolution.

Proper Channels Crucial for Swift Resolution

Trying to resolve SASSA grant issues informally often leads to frustration. Always follow official processes through the designated contacts outlined above. This provides clear documentation and accountability to ensure your complaint or question is properly addressed.

Leave a Comment